Change-of-mind returns
Unopened, unused and resaleable TABAQ products may be requested for return within 14 days of delivery. Product seals and retail packaging must remain intact.
Approved change-of-mind returns are refunded after the returned goods have been received and checked. Original delivery charges and return-delivery costs are not refundable unless required by applicable law or the return is due to our error.
Opened fragrance products
For hygiene, product-integrity and tamper-control reasons, opened or used fragrance and balm products are not accepted as change-of-mind returns. This does not affect your rights if a product is faulty, damaged, incorrect or otherwise subject to rights that cannot legally be excluded.
Damaged, faulty or incorrect orders
Contact us as soon as reasonably possible after delivery. Include your order reference and clear photographs where relevant. We will assess the issue and arrange the appropriate replacement, return or refund process.
How to start a return
Use the TABAQ contact form and choose Returns / order help. Do not send a parcel back before receiving return instructions.